Award winning staff and business#TeamTFM
2021 National SQP Awards were held at the Institute of Chartered Accountants, Moorgate, London on 5th November 2021
The Team at TFM were awarded Independent Store of the Year
Nikki was awarded Store Manager of the Year award
Three other members of the Team made it to the top three in the national awards, these were.
Lucy – Customer Service
Alex L – Nutritional Expertise
Lynn – Newly qualified SQP
Explore TFMIn 360°
Our shop is now on Google Maps with a full 360° virtual tour. Feel free to explore the shop and see what makes TFM Countrystore great.
Family Run Business
We have three generations working for TFM. Frank, Managing Director who is based mainly at home now, Nikki his daughter is responsible for the day to day management of the business on site. Her son Alex, having completed his degree in Business, now runs the office for the hire side of the business.
To always be the local family business that goes the extra mile. Whether its to carry your heavy bags to the car, order in a specific product or give advice to help. If you can't see what you need, just ask. If we can't order it in we will try and recommend another business who can supply the product you need.
Several of our staff have been involved with animal rescue charities and the ethos of TFM is very strongly based around animal welfare. We work hard to provide the right advice on nutrition, healthcare and enrichment and we donate to various local animal charities too.
What ourCustomers Say
I have been into your shop twice in the last month seeking advice for my Labrador who is nearly two. She suffers with sore ears and has some dry/sore patches on her side with hair loss. After speaking to Nikki she advised us to change her food onto your own make, well what a difference. I have a new dog, much calmer, more content and relaxed, her ears are getting better and fingers crossed her skin too, so I would just like to say a big thank you Nikki for your help and guidance see you again very soon
Wendy Bramley and Lola
Been buying our raw food from here for a couple of months now. They are so incredibly helpful, even letting me order the food and putting it behind the counter so my partner can pick it up during his lunch break! The customer service is amazing, the dogs love the food and they sell a great range of natural dog chews too! One of the best places to go now for dog food and treats!
Certainly wouldn't like to single out one particular person or member of staff. Always willing to go the extra mile and the hire equipment is always good and serviced so does the job unlike other hire companies out there. The hire prices are very reasonable as well great company great service keep it up.
I used TFM on the off chance for hiring some plant, I've now made them my dedicated hire centre great customer service, always goes above and beyond nothing is ever any trouble and very very reliable and friendly couldn’t not recommend these guys and the hire prices are very good as well.
I would highly recommend a visit here, the staff are wonderful and are full of knowledge. Excellent customer service and a wide range of stock